Get In Touch

Talk to
the Team

We're a small, responsive team based in Nairobi. Whether you're evaluating the platform, need technical help, or want to explore a partnership - we respond fast.

Contact Channels
Sales & Partnerships
Start your firm's transformation
Discuss pricing, custom plans, pilot programmes for bar associations, or multi-office law group arrangements. We'll walk you through onboarding and tailor a plan around your firm's size and practice areas.
hello@akilisuite.com Reply within 4 hours (Mon–Fri, EAT)
Technical Support
Platform help & troubleshooting
Existing customers on any paid plan can raise support tickets directly from the Admin portal under Settings → Support. For urgent issues outside the portal, reach us via the form on this page and select "Technical Support" as the topic.
Help Centre & Docs SLA: 2h critical / 24h standard
Operations & Data Protection
Legal, compliance & data requests
For KDPA data subject access requests, GDPR inquiries, subpoenas or legal process, compliance documentation, or business operations matters. This address is monitored by our operations lead and legal counsel.
operations@akilisuite.com Reply within 24 hours
Press & Media
Journalists, analysts & researchers
Press enquiries, analyst briefings, and research collaboration. Brand assets, founding story, platform fact sheets, and executive interviews. African legaltech is a developing beat - we're happy to help you cover it.
hello@akilisuite.com Reply within 48 hours
Office
Nairobi, Kenya
HB Advocates LLP
Nairobi CBD
Nairobi, Kenya
East Africa Time (EAT · UTC+3)
We operate fully distributed - this is our registered legal address. All client interactions are handled remotely or at agreed meeting venues in Nairobi.
Common Questions
How quickly can my firm get set up?
Beta firms are typically operational within 24 hours of approval. The onboarding wizard handles firm profile, team invitations, and practice area configuration in four guided steps. Your subdomain is provisioned automatically.
Do you offer a free trial?
Yes - all new tenants start on a 14-day full-access trial of the Intelligence plan, no credit card required. At the end of the trial, the firm subscribes to their chosen plan (Essentials at $49/mo, Intelligence at $99/mo, or Command at $199/mo) or the account is closed.
Where is our data stored?
Data is stored on Cloudflare's global edge infrastructure, with D1 databases and R2 object storage distributed across Cloudflare's network. Tenant data is cryptographically isolated - no firm can access another's data. We comply with the Kenya Data Protection Act 2019 and GDPR.
Can we use our own domain?
Custom domains are available as an add-on on Essentials ($19/mo) and Intelligence ($19/mo) plans, and included in Command and above. White-labelling (removing all Akili Suite branding) is exclusive to the Enterprise plan.
Do you work with law associations or bar networks?
Yes. We have a dedicated network programme for bar associations, law school incubators, and multi-firm networks wanting to offer Akili Suite to their members at a group rate. Contact us via the sales channel above to discuss.
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Response
< 4 hours
Data
Never sold
Hours
Mon–Fri EAT