Parties & Agreement
These Terms of Service ("Terms") constitute a legally binding agreement between Akili Suite Ltd, a company incorporated in Kenya ("Akili Suite", "we", "us"), and you - the law firm, organisation, or individual ("you", "your") accessing or using the Akili Suite platform.
By creating an account, accessing the platform, or clicking "Start Free Trial", you confirm that you have read these Terms, understood them, and agree to be bound by them. If you are agreeing on behalf of a law firm or organisation, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not use the platform.
The Platform & Services
Akili Suite is a cloud-based legal practice management platform delivered as a Software-as-a-Service (SaaS). The platform comprises nine intelligence modules:
We reserve the right to modify, add, or remove features at any time. Material changes will be communicated to Administrators with reasonable notice.
Account Registration & Access
To access the platform you must register a firm account with a valid email address and a unique portal URL slug. Each account is associated with a single tenant workspace. Access is role-based: Administrator, Advocate, and Client.
- You must provide accurate, current, and complete registration information. You are responsible for keeping this information up to date.
- You are responsible for maintaining the security of your account. Akili Suite uses passwordless magic-link authentication - keep your email account secure.
- You may not share your access credentials or allow another person to access the platform using your account.
- You must promptly notify us at hello@akilisuite.com if you suspect unauthorised access to your account.
- You must be at least 18 years of age to create an account or use the platform.
- Firms operating in Kenya must be registered practitioners regulated by the Law Society of Kenya or a comparable professional body.
Subscription & Payment
Akili Suite operates on a subscription model. Billing is in Kenyan Shillings (KES) unless otherwise agreed in writing.
| Term | Detail |
|---|---|
| Free Trial | 30 days from account creation. Full access to all modules. No credit card required to start. |
| Billing Cycle | Monthly or annual, depending on the plan selected at subscription. |
| Payment Processing | All payments are processed securely by Paystack. Akili Suite never stores card details. |
| Renewal | Subscriptions renew automatically. You may cancel at any time before the next billing date. |
| Failed Payment | If payment fails, the account enters a 7-day grace period before access is suspended. |
| Refunds | Annual plans: pro-rated refund for unused months if cancelled within 30 days of billing. Monthly plans: no refunds for partial periods. |
| Price Changes | We will give 30 days' notice of price changes before they take effect on your next billing cycle. |
| Pioneer Beta | Pioneer Beta partners receive pricing locked for the life of their account as communicated during onboarding. |
Intellectual Property
Our IP. Akili Suite Ltd owns all intellectual property rights in the platform, including but not limited to the software, architecture, design, user interface, trademarks, trade names, and documentation. These Terms do not transfer any IP rights to you - you receive only the limited licence described below.
Your Licence. Subject to your compliance with these Terms and payment of applicable fees, Akili Suite grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the platform solely for your firm's internal legal practice management purposes during the subscription term.
Your Content. You retain full ownership of all data, documents, matter records, and content you upload or create on the platform ("Your Content"). You grant Akili Suite a limited licence to process, store, and transmit Your Content solely to provide the services described in these Terms. We will never claim ownership of Your Content, sell it, or use it for any purpose other than service delivery.
Permitted Use & Restrictions
You may use the platform only for lawful purposes and in accordance with these Terms. You must not:
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the platform
- Copy, reproduce, modify, or create derivative works of the platform or any part of it
- Resell, sublicense, or otherwise make the platform available to third parties outside your firm without express written consent
- Use the platform to store or transmit any data that is unlawful, defamatory, or that infringes third-party intellectual property rights
- Upload malware, viruses, or any harmful code to the platform
- Attempt to gain unauthorised access to any part of the platform or its infrastructure
- Use the platform in a manner that exceeds your subscription's seat limits or storage allocation
- Use automated bots, scrapers, or scripts to interact with the platform without prior written authorisation
- Impersonate another user or falsify your identity or affiliation
Your Data & Content
You are solely responsible for the accuracy, legality, and appropriateness of all data you upload or create on the platform. Akili Suite processes Your Content as a data processor on your behalf.
You warrant that you have all necessary rights, consents, and permissions to upload any personal data of your clients or third parties to the platform, and that doing so complies with the Kenya Data Protection Act 2019 and any other applicable data protection laws.
- You are responsible for ensuring your clients are informed that their data is processed on the Akili Suite platform
- You must not upload special category data (health, biometric, etc.) unless you have explicit consent and a lawful basis to do so
- You are responsible for the accuracy of client information you enter or import into the platform
- You must comply with your professional obligations under the Law Society of Kenya's Data Protection Guidelines when processing client data
Uptime & Availability
We target 99.9% monthly uptime for the platform, excluding scheduled maintenance windows. The platform is built on Cloudflare's global edge infrastructure, providing sub-50ms response times and DDoS protection globally.
Scheduled maintenance will be announced at least 48 hours in advance via email to the firm Administrator and on our status page. Emergency maintenance may be carried out with shorter notice where necessary to protect the security or integrity of the platform.
Termination
By you. You may cancel your subscription at any time through the Billing section of your Administrator portal, or by contacting us at hello@akilisuite.com. Cancellation takes effect at the end of your current billing period.
By us. We may suspend or terminate your account if: (a) you materially breach these Terms and fail to remedy the breach within 14 days of written notice; (b) you fail to pay subscription fees after the 7-day grace period; (c) your use of the platform poses a security risk to us or other users; or (d) we are required to do so by law.
Effect of termination. Upon termination, your access to the platform ceases immediately. Your Content remains accessible for export for 90 days following the termination date, after which it is permanently and irrecoverably deleted.
Liability & Indemnification
Limitation of liability. To the maximum extent permitted by Kenyan law, Akili Suite's total aggregate liability to you for any claim arising out of or relating to these Terms or the platform shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim.
Excluded losses. Akili Suite shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
Your indemnity. You agree to indemnify, defend, and hold harmless Akili Suite and its directors, employees, and agents from and against any claims, losses, damages, and expenses (including reasonable legal fees) arising from: (a) your use of the platform in violation of these Terms; (b) Your Content; or (c) your violation of any applicable law or third-party right.
No exclusion of statutory rights. Nothing in these Terms limits or excludes any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.
The following Kenyan statutes are specifically applicable to this agreement and are incorporated by reference:
- The Companies Act, 2015 - governing Akili Suite Ltd's corporate obligations
- The Kenya Information and Communications Act, Cap 411A - governing electronic transactions and communications
- The Kenya Data Protection Act, No. 24 of 2019 - governing the processing of personal data
- The Consumer Protection Act, No. 46 of 2012 - governing consumer rights and fair contract terms
- The Business Laws (Amendment) Act, 2020 - governing electronic contracts and digital signatures
Dispute Resolution
Negotiation first. If a dispute arises relating to these Terms or the platform, the parties agree to first attempt to resolve it by good-faith negotiation. Either party may initiate this process by giving written notice to the other describing the dispute in reasonable detail.
Mediation. If the dispute is not resolved within 30 days of the notice, either party may refer it to mediation administered by the Nairobi Centre for International Arbitration (NCIA) in accordance with its mediation rules.
Courts. If mediation fails or either party declines mediation, disputes shall be submitted to the exclusive jurisdiction of the courts of Kenya, specifically the Commercial Division of the High Court of Kenya at Nairobi.
Changes to These Terms
We may revise these Terms from time to time. When we make material changes, we will notify firm Administrators by email at least 30 days before the new terms take effect and update the "Effective" date at the top of this page.
If you continue to use the platform after the effective date of the revised Terms, you are deemed to have accepted them. If you do not agree to the revised Terms, you must stop using the platform and may cancel your subscription before the effective date without penalty.
Non-material changes (typos, formatting, clarifications that do not alter rights or obligations) may be made without notice and are effective immediately upon posting.
Contact
For any question, notice, or query relating to these Terms: